I have been at the social security office twice in the past two weeks. When there I use a large computer touch screen display (must be fun for the blind!) to enter my information. It always asks me if I have one of a few disabilities. I always select Deaf or Hard of Hearing.
I’m wondering if this is not, as it says, for them to serve me better, but for statistical purposes. Why? Because no one there gets a notice that I am HoH. The person I’m working with has a lovely, soft, lightly accented voice that is at the very far edge of my ability to hear. She’s a wonderful person and she works hard. I appreciate her dedication to getting things done right the first time. Thank heavens for hard-working government employees – and if you want to bash a government employee just don’t start because I’ll delete the post. I spent years working my butt off for the state of Idaho and Alaska.
Anyway, this lovely and efficient lady talks to her computer monitors, or at least I think she is. I don’t know if she is talking to herself or to me. I’ve finally decided that if she isn’t facing me she isn’t talking to me – and if she is, when I don’t answer she WILL turn around and face me.
I will say this, she starts talking to me and writes instructions at the same time – which is great, because I can barely hear her when she’s facing me. I repeat that I am HoH. She apologizes and 5 minutes later we do it all over again.
At least I can hear the guy at the front desk as he has a good voice.
Why? Why bother asking? Does anyone know the answer? You’d think that with Social Security working with so many retirees they’d be clued in on hearing loss. I guess not. It is not like I’m asking for a terp, but it would be nice if they’d talk just a bit louder, face me when they want to talk to me and make sure I understand by going over the information again.
I swear to Buddha I am going to get a T-shirt printed on the front: DEAF and on the back STILL DEAF! Or maybe it should be I CAN’T HEAR YOU! and on the back I STILL CAN’T HEAR YOU!
Only one more trip – to drop off a document and (thank the gods) I am done. I hope. Please tell me I’m done!