Today I went to yet another small town hospital to get ready for a day surgery on Monday. Totally different experience. I’m still saying “I’m functionally Deaf” and “I can’t hear you” and “Are you talking to me? Because you’re talking to a computer screen (or the wall or a binder), not to me.” Some folks were standing 10 feet away talking at me (certainly not to me since I couldn’t hear a bloody thing).
Now, mind you, this hospital has signs all over about providing free interpreter services for the Deaf, but there was not one person there who had a clue. I ended up not responding. I’d make them say it 57 times until I understood it. I kept repeating, “I’m functionally Deaf.” Oh gee, there’s that D word again – the Deaf word. I kept wondering what part of “I can’t hear you” is that hard to comprehend?
I kid you not, the receptionist, registration, insurance, volunteer, R.N. – you name it – they were all in the Ozone. SMH – this place is a law suit waiting to happen.
So it took about four times as long as it had to take because I got my back up and refused to do their work for them. I’ve heard this place is lousy regarding service provision (apparently so) and yet it is owned by the same mega corporation that owns the great little ER in Ayer, MA.
The day surgery center is there and I wanted to get the surgery done in 2013 so I’m stuck with the place. But when we go there I’m going to make sure my daughter is front and center and making sure everyone is doing what they need to do the way she did when I got hurt last May.